Your Role
We are looking for an end user service oriented Help Desk Consultant with background in Accounting and/or Financial and/or Taxation, to join our team in Nicosia and contribute to the operation and end user support of Tax Administration solution of the Government.
As a Help Desk Consultant, you will be:
•Responding to queries via tickets, emails and telephone.
•Providing 1st level technical assistance to questions and problems
•Resolving end user problems and challenges with the use of the system
•Diagnosing errors, issues and the root cause of these.
•Properly escalating unresolved issues to correct resources
•Walking end users through problem solving process
•Following up with end users ensuring full resolution of the reported issues.
•Apply required changes to the system configuration when needed ensuring full resolution of the reported issues
•Training other staff members on troubleshooting and fixing problems
Qualifications
•Bachelor’s degree in Accounting and/or Finance and/or Business Administration, or other related fields. Holders of LCCI Level 3 are also encouraged to apply.
•At least 1 years of working experience in accounting, taxation or administration/support of any Financial Management solution.
•Proven ability to efficient and effective communication
•Any Background and/or experience in taxation will be considered as an advantage.
•Any previous experience to help desk roles will be considered as an advantage.
•Excellent client-facing and communication skills in both Greek and English languages.
Personal Characteristics
•Strong communication and interpersonal skills
•Attention to detail
•Ability to work independently and as a member of a project team
•Ability to consistently meet operational targets
Your Benefits
A very competitive remuneration package including provident fund, life and medical insurance will be offered to the successful candidate, suited to and based on qualifications and experience.
How to Apply
Please use this link to access our E-recruitment System
About NetU
NetU is a leading IT solutions and services organization in the Eastern Mediterranean region with offices in Cyprus and Greece. Since its founding in 1991, has been consistently selected by medium and large organizations to be their IT business partner, to help them achieve their corporate objectives and obtain a competitive advantage. By identifying ways to seamlessly integrate business processes and technology, NetU empowers its customers to reap the benefits of IT; whether investing for the first time, upgrading or optimizing existing systems. Cultivating co-operative rather than exclusive relationships with market leaders enables us to recommend and deliver the most solution, yielding the highest return. Today is recognized as a major Integrator in the region and has developed strong local and international activity. As such, it should come as no surprise that our customers include the largest and most successful organizations in the region.
